Centrelink’s call back system
This system will eliminate the need for you to wait on hold with Centrelink for more than 5 minutes. This call back system holds your ‘place in the queue’, and then they call you back, which saves you time and expense. You will however need to register for this service.
Options for Registering for phone self service include:
- Register online at Centrelink Self Service
- register with Centrelink over the phone on 136 240
- Register at a Centrelink service centre
You will need your phone self service ID and PIN to use the place in queue option. You will also need to have your Customer Reference Number or Customer Access Number handy. You may be offered the place in queue option if your call wait time is more than 5 minutes when you call Centrelink between 8 am and 3 pm, Monday to Friday.